{"id":9,"date":"2026-03-31T07:21:25","date_gmt":"2026-03-31T07:21:25","guid":{"rendered":"https:\/\/orosjewels.com\/?page_id=9"},"modified":"2026-03-31T07:49:23","modified_gmt":"2026-03-31T07:49:23","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/orosjewels.com\/?page_id=9","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>At <strong>Orosjewels<\/strong>, we want you to be completely captivated by your purchase. If you are not entirely satisfied with your order, our team is here to ensure a smooth and professional return and refund process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. 30-Day Return Window<\/h3>\n\n\n\n<p>You have <strong>30 days<\/strong> from the date of delivery to request a return or an exchange. To be eligible for a return, your jewelry must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be <strong>unused, unworn, and in its original condition<\/strong>.<\/li>\n\n\n\n<li>Show no signs of scratches, wear, or alterations.<\/li>\n\n\n\n<li>Include all <strong>original luxury packaging, certificates, and tags<\/strong> still attached.<\/li>\n<\/ul>\n\n\n\n<p><em>Note: Items that show signs of wear, damage caused by the customer, or missing original packaging will not be eligible for a refund or exchange.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Defective, Damaged, or Incorrect Items<\/h3>\n\n\n\n<p>If you receive a piece that is <strong>defective, damaged during transit, or incorrect<\/strong> (e.g., wrong design or size):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please contact us within <strong>7 days<\/strong> of delivery.<\/li>\n\n\n\n<li>Upon verification, <strong>Orosjewels<\/strong> will cover the return shipping costs and promptly arrange for a replacement or issue a full refund.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Returns for Other Reasons<\/h3>\n\n\n\n<p>If you wish to return an item due to a <strong>change of mind, personal preference, or ordering the incorrect size<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <strong>customer is responsible<\/strong> for the return shipping costs.<\/li>\n\n\n\n<li>We strongly recommend using a <strong>trackable shipping service<\/strong>, as we cannot guarantee receipt of your returned luxury item without tracking.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Refund Process<\/h3>\n\n\n\n<p>Once we receive and inspect your returned jewelry, we will send you an email to notify you of the status of your refund.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approval:<\/strong> If approved, your refund will be processed, and a credit will automatically be applied to your <strong>original method of payment<\/strong>.<\/li>\n\n\n\n<li><strong>Timing:<\/strong> Please note that processing times may vary depending on your bank or payment provider (typically <strong>5\u201310 business days<\/strong>).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. How to Start a Return<\/h3>\n\n\n\n<p>To initiate a return or exchange, please contact our dedicated support team with your <strong>Order Number<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> support@orosjewels.com<\/li>\n\n\n\n<li><strong>Phone:<\/strong> +1 (623) 250 6734<\/li>\n\n\n\n<li><strong>Support Hours:<\/strong> 8:00 AM \u2013 5:00 PM (Monday \u2013 Saturday | GMT-7)<\/li>\n\n\n\n<li><strong>Response Guarantee:<\/strong> We will get back to you within <strong>12\u201324 hours<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><strong>Sparkle with confidence. Define your style. Celebrate you with Orosjewels.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Orosjewels, we want you to be completely captivated by your purchase. If you are not entirely satisfied with your order, our team is here to ensure a smooth and professional return and refund process. 1. 30-Day Return Window You have 30 days from the date of delivery to request a return or an exchange. 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