At Orosjewels, we want you to be completely captivated by your purchase. If you are not entirely satisfied with your order, our team is here to ensure a smooth and professional return and refund process.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return or an exchange. To be eligible for a return, your jewelry must:

  • Be unused, unworn, and in its original condition.
  • Show no signs of scratches, wear, or alterations.
  • Include all original luxury packaging, certificates, and tags still attached.

Note: Items that show signs of wear, damage caused by the customer, or missing original packaging will not be eligible for a refund or exchange.

2. Defective, Damaged, or Incorrect Items

If you receive a piece that is defective, damaged during transit, or incorrect (e.g., wrong design or size):

  • Please contact us within 7 days of delivery.
  • Upon verification, Orosjewels will cover the return shipping costs and promptly arrange for a replacement or issue a full refund.

3. Returns for Other Reasons

If you wish to return an item due to a change of mind, personal preference, or ordering the incorrect size:

  • The customer is responsible for the return shipping costs.
  • We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned luxury item without tracking.

4. Refund Process

Once we receive and inspect your returned jewelry, we will send you an email to notify you of the status of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Timing: Please note that processing times may vary depending on your bank or payment provider (typically 5–10 business days).

5. How to Start a Return

To initiate a return or exchange, please contact our dedicated support team with your Order Number:

  • Email: support@orosjewels.com
  • Phone: +1 (623) 250 6734
  • Support Hours: 8:00 AM – 5:00 PM (Monday – Saturday | GMT-7)
  • Response Guarantee: We will get back to you within 12–24 hours.

Sparkle with confidence. Define your style. Celebrate you with Orosjewels.